FAQ

TOP QUESTIONS

Where are you located? Do you have any stores?

DK PARERA is proud to be based in Munich - Germany. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @dkparera.com.

How can I track my order?

Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, email us at suppor@dkparera.com and we will gladly assist you.

The product I want is sold out. What can I do?

Our most popular product can sell out fast because PARERA only store limited edition designs. If the model is going to be restocked you can pre-order the product on the product page. The estimated shipping date is always listed on the page. If it was a limited-edition watch then you can sign up for the waitlist OR send us an inquiry at support@dkparera.com.

PRODUCT

Is there a warranty on PARERA watches?

Yes, we offer a 12 months limited warranty that covers manufacturer's defects for two years after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.

SHIPPING

Do you ship internationally?

PARERA basically ship to Germany and some European countries. However, the company intends to ship internationally in the future.

What are your average delivery times?

Please see our SHIPPING PAGE for a breakdown of shipping options and delivery times.

When do you ship?

We send orders out every working day. If you order before 1 PM, then it will ship same day. Once your product has left our warehouse you will receive a confirmation email with a tracking number.

My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, email us at support@dkparera.com and we'll help ensure you get your package!

RETURNS & EXCHANGES

What is your return/exchange policy?

If you are not 100% satisfied with your purchase, you can return it to us within 14 days free of charge. Please note that items returned within 14 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the PARERA website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

How do I exchange or return a product?

We are convinced you will like our high-end product. If not, you can exchange or return it so long as:

• Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases on the band), and in their original packaging.
• Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy HERE.

PAYMENT PROCESSING

What forms of payment do you accept?

We gladly accept most major credit cards such as Visa, MasterCard, or payments through PayPal and ”Sofort Überweisung”.

How secure is this store?

PARERA online store uses Paymill to accept payments. Paymill automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

BECOME A PARERA RETAILER

If you’re interested in becoming an authorised PARERA retailer, you must have a business license (issued by your local government) and a retail storefront. Please contact us at customerservice@dkparera.com.

JOBS

If you are interested in being part of our awesome team or interested to work as Model, please send us your CV at apply@dkparera.com

OTHER QUESTIONS?

If you have any alternative question, please feel free to email us at customerservice@dkparera.com and we will come back to you as soon as possible.